$ plaintxt --contact
contact / support
questions, bugs, or feedback — here's how to reach us.
// discord community
join the plaintxt Discord for launch testing, support, bug reports, and feedback. fastest way to reach us during soft launch.
email: feedback@plaintxt.app
// what we can help with
[billing]charge questions, cancellation, Stripe portal access, plan not showing[bug report]something broken — include browser, OS, URL, and what you expected[recovery help]paid tier not applying after identity change — have your Recovery ID ready[abuse report]harassment, spam, or illegal content — in-app report button is fastest[feature request]ideas for plaintxt — no promises, but we read everything[general feedback]anything else — UX, copy, confusion, suggestions// response time
we aim to respond within 3–5 business days. plaintxt is a small project — we do not have a 24/7 support operation. billing issues via Stripe can often be resolved faster through the Stripe customer portal (accessible from settings).
// what support cannot do
✗ read your messages — they are encrypted, we have no key
✗ recover plaintext from deleted or burned messages
✗ recover a lost private key — it never left your browser
✗ restore a burned or expired identity
✗ see your private conversations or contact history
// bug reports — what to include
browser: name and version (e.g. Firefox 125, Chrome 123)
device: desktop / mobile / tablet, OS
url: the exact page URL where the issue occurred
description: what you did, what you expected, what happened
debug info: copy it from settings → security note → [copy debug info]. it redacts all secrets — safe to send.
// do NOT send us
✗ your private key or session token
✗ passwords of any kind
✗ plaintext message content
✗ credit card details or Stripe payment information
✗ screenshots of messages you received (respecting others' privacy)
// reporting abuse
to report a user for harassment, spam, or illegal content: use the in-app report button inside any conversation. this is the fastest path to review. for urgent matters you can also email us, but in-app reports are processed first.